FAQ

1. How do I place an order on Aurorixs?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will need to provide your payment and shipping details to complete your order.

2. What payment methods do you accept?
We accept payments via credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other methods available at checkout.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the carrier’s website.

4. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] to arrange for a return or exchange.

5. Can I cancel or modify my order after it has been placed?
Once an order is placed, it is processed quickly. Please contact our customer service team as soon as possible if you need to cancel or modify your order. We cannot guarantee changes after an order is confirmed.

6. How do I return an item?
You can initiate a return by visiting our Returns page on the website. Follow the instructions to create a return request and print your return label.

7. How long will it take to receive my refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

8. Do you offer international shipping?
At this time, we only offer shipping within the United States. We hope to expand our services internationally in the future.